Instruments on Approval

 

As each instrument and each musician is unique, we know how difficult it is to find the perfect instrument online. That’s why we offer the instruments on approval service. It’s a great opportunity to try instruments without committing to purchase. Just pick up to three instruments at a time, pay for shipping, and we’ll send them to you for a one-week trial.* You can try them out in the comfort of your home or take them to ensembles, workshops, and lessons to get the best sense of which instrument is right for you. When you’ve made your decision, send back what you don’t want and we’ll only charge you for what you keep.

The trial period is one week, after which time we charge a late fee. Contact us if there are extenuating circumstances and you need an extension. To preserve the integrity of our wooden wind instruments, we ask that customers limit their playing to 10 to 15 minutes each day. Please also take care in handling all of our instruments, especially if you’re playing after eating or you’re wearing makeup. Unfortunately, we do not send instruments on approval to smoking households as the smell is impossible to remove. We may charge for damages if instruments aren’t returned in the same condition in which they were received.

 If you are interested in trying instruments on approval, contact us with the instruments you are interested in trying. And if you aren't sure where to start, we are always eager to help you find the perfect selection.

 

*Note: We typically only send out one larger instrument at a time. This includes violas da gamba, cellos and great bass recorders. Selections are also limited to what is currently in stock.

 

 

Frequently Asked Questions:

 

Can I try a special order instrument on approval?

No, all special order instruments are considered final purchases.

 

How do I order instruments on approval?

Contact us with the instruments you’d like to try, your shipping address, and contact information and we will reach out to you. We will need a credit card to keep on file for the duration of your trial.

 

What if I need more than one week?

Contact us If you have extenuating circumstances and can't return your instruments after a week. If we don’t hear from you we may charge you a late fee.

 

Can I take my instrument to a lesson or workshop?

Yes! We encourage it. Seeing the instruments in the context of your ensemble or asking a teacher for advice are often great ways to make your decision.

 

What do I do when I've made my selection(s)?

Once you’ve made your decision, send back any unwanted instruments according to the guidelines in our return policy. That means wooden instruments need to be sealed in an airtight bag and the package needs tracking and insurance. Once you’ve sent the package our way, send us an email with the tracking information and tell us which instruments you’ve kept. When we’ve received and processed your package we’ll charge your card and send you an invoice.

 

Do you keep credit card information on file?

We keep your credit card information on file until the whole process is complete – unwanted instruments are safely returned and payment is processed. After that we will delete your information unless you ask us to keep it on file for future purchases.

 

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